Service flow and notes | [Private Tour in Mexico]

Please read it before contacting us.

table of contents

Flow from inquiry to travel

1. "Rates and services>'and the following"please note"Please take a look at our services and rates.
2. If you agree with the contents,"Inquiry Form>'OrE-mail ko@mexicoct.com or LINE,chatPlease contact us with your wishes and schedule.We will always reply within 24 hours, on average about 2 hours.If you contact us by email,There are rare cases where the email does not arrive.In that case, we apologize for the inconvenience, but at the bottom right of the screenChat with LINEor direct dial phone (with domestic charges)050-5539-7594）Please contact me in.
3. There is no deadline for applications, so in extreme cases, even after arriving at the site is fine.On the other hand, it would be helpful if you could give me time for about a month.If there is not enough time, it may not be possible to meet your desired schedule, so please allow as much time as possible and be flexible if possible.We recommend that you contact us before purchasing a hotel or airline ticket.
4. We will send you a simple questionnaire.Please let us know your wishes and interests as much as possible.We will customize the tour route according to your interests and requests.
5. Within a day or two after you reply to the questionnaire, we will send you a route plan that meets your requests and interests.
6. Please choose your favorite route.In addition, it is possible to make adjustments after you have chosen, so if you have any requests, please let us know.If you wish, you can also make adjustments while talking on the videophone.
7. Once the route is decided, please make a hotel reservation.It is also possible for us to make a recommendation based on price, location, and rank.If you pay in advance, we can guarantee it.We will also confirm the reservation.
8. Please pay the tour fee.If you wish to pay on site, we will firmly promise not to cancel.
9. After receiving your payment, we will answer any questions you may have about traveling to Mexico, anything you don't understand, the history of Mexico, or anything you need to know.Pre-guided tours of sightseeing spots are available at no additional charge.

Payment method and notes

For a safe and efficient trip to Mexico

Mexico is yourBigger than you can imagine and complicatedis.Hundreds of kilometers travel is unavoidable even between major cities.Also, Japan does not have a complete and comfortable public transportation network.The fixed-route bus network is barely established as a means of transportation for the common people, but it is still inconvenient and has safety issues when going to small towns, etc. is unsuitable.Please take this into consideration,Safe and efficient travel to MexicoPlease planWe will do our best to help you with that.

Fee payment deadline

The tour fee isPay the full amount before departure in one of the following ways:Please pay.Fees paid are non-refundable.

PayPal payment

Send money with PayPal, safe and easy

This is a secure credit card payment service.

We will charge the amount converted to pesos at the local bank's USD-Mexican peso exchange rate (TTS).Your credit card company will bill you in Yen at the exchange rate specified by your credit card company.As the exchange rate fluctuates, we will inform you on the statement for each payment.Please note that exchange rates may differ from those posted on the Internet.A credit card transaction fee of 5.6% will be added.For hotel reservations, please pay the peso-based amount that will be sent to you by PayPal. (5.6% handling fee will be added)Due to the corona virus, we ask that you pay by means other than cash as much as possible to prevent infection.Thank you for your cooperation.

You can pay with these cards.

What is PayPal?

affordable and comfortableAbout payment in installments The hereをどうぞ.

Affordable and easy payment in installments

Pay locally with the following credit cards

As billing in US dollars and other currencies cannot be done at the card terminal, we will charge the amount converted to pesos at the local bank's US dollar-Mexican peso exchange rate (TTS).As the exchange rate fluctuates, we will inform you on the statement for each payment.Please note that exchange rates may differ from those posted on the Internet.Your credit card company will bill you in Yen at the exchange rate specified by your credit card company.A 5.6% credit card processing fee will be added.)

Note: Due to the coronavirus pandemic, we ask that you use a method other than cash as much as possible to prevent infection.Thank you for your cooperation.

You can pay with these cards.

cash payment on site

We currently only accept payments in Mexican Pesos.We will charge the amount converted to pesos at the local bank's USD-Mexican peso exchange rate (TTS).Large amounts of cash are not recommended as it increases the risk of theft or loss.Please contact us in advance as it depends on the amount.Depending on the amount, we will ask you to pay by PayPal or credit card.

Note: Due to the coronavirus pandemic, we ask that you use a method other than cash as much as possible to prevent infection.Thank you for your cooperation.

Cancellation/Refund/Information

From the time we receive your inquiry, we will make careful preparations using time and money so that our customers can be fully satisfied.Please understand this point before contacting us.We kindly ask for your cooperation in order to prevent sudden communication loss, cancellation, and non-payment of the prescribed fee.

It is not possible to refund the fee you paid (except for cases where the tour cannot be held due to our circumstances)
Before contacting us, be sure toRates and services>Please see the prices for each serviceAfter confirming and acknowledging, we will consult with you about traveling to Mexico.
If you do not use our service after submitting the [Itinerary Proposal] [⑨Mexico Travel Advisor & Support＞] Charge US$295
After confirming the date, cancellation within 30 days from the date will be charged 100% of the tour fee(corona·No charge for date changes)
When making an inquiry, if you have any questions about fees or services,Please be sure to let us know before your travel consultation
Already paid hotel and ticket fees cannot be refunded for any reason.
If you have made a commitment with the people who will take care of you locally (family, guide, etc.), you will be asked to pay 100% of the price they offer, and if you change the date, you will be asked to pay in advance.

31 days prior to the date of use (Mexico City time)Changes/cancellations up to: Free of charge
30 days from the date of use (Mexico City time)Subsequent changes/cancellations and on the day: 100% of the above travel fee
For example, if the tour departure date is January 1st, 31% of the tour price will be charged from 1:1 on January 0st.
Cancellations before 12:31:23 on December 59st are free of charge, but a US$59 fee will be charged if an [Itinerary Proposal] has been submitted.

Postponements, schedule changes, and cancellations due to corona will be free of charge.

Tour outsourcing

If Iwasaki cannot attend due to our schedule, we will outsource the tour to a guide I know, with the customer's consent.In that case, the reservation will be confirmed at the time of payment of the tour fee, and the following cancellation policy will be applied.

Schedule change/cancellation fee for outsourcing

This is because prepayment is required to secure the booking of the external guide.

31 days before the date of use (Mexico City time)Changes/cancellations up to: Free of charge
30th day from the date of use (Mexico City time)Subsequent changes/cancellations and on the day: 100% of the above travel fee
For example, if the tour departure date is January 1st, 31% of the tour price will be charged from 1:1 on January 0st.
Cancellations before 12:31:23 on December 59st are free of charge, but a US$59 fee will be charged if an [Itinerary Proposal] has been submitted.